- HOW TO USE
- SHIPPING & REFUNDS
Dr Vanita Rattan Exfoliate to Glow (50ml) is a skin brightening and hydrating chemical exfoliator, safe for skin of colour. 5% mandelic acid plus 5% lactic acid with humectants and anti-inflammatories. STEP 4 of 6 (Dr. V - PM Routine).
Why is it great for skin of colour? The most common way to exfoliate is to use a physical scrub and to mechanically rip skin cells off. However, this is not limited to just dead skin cells and can lead to skin sensitivity, a damaged skin barrier and micro tears. A more even, controlled and gentle exfoliation is chemical exfoliation, with large Alpha Hydroxy Acid molecules i.e. Mandelic acid and Lactic acid. We prefer to avoid Glycolic acid for skin of colour as it is a small molecule and can lead to hot spots.
It is 'NAFE SAFE' to minimise chances of irritation No Denatured Alcohol, No Fragrance and No Essential Oils.
STEP 4 of 6 (PM Routine).
In the evening, after your Dr V Super Hydrating Toner, apply 1-2 pumps of Dr V Exfoliate to Glow on the skin, just once a week. Leave it on for 10-20 minutes max. depending on your skin sensitivity, then wash off. Follow with Dr V Antioxidant Power Serum and Cera Pep Moisturiser.
Warning: Avoid if you have sensitive skin, if skin is broken or if you have eczema/rash/spots/rosacea/inflammation. If it stings, please stop use and wash off.
Mandelic Acid 5%, (gentlest Alpha Hydroxy Acid
Lactic Acid 5%, (most hydrating Alpha Hydroxy Acid)
Glycerin 7% (humectant-water magnet to hydrate skin)
Centella Asiatica Extract solution (anti inflammatory during chemical exfoliation)
Propylene Glycol, Aqua, Glycerin, Lactic Acid, Mandelic Acid, Polyacrylate Crosspolymer-6, Polysorbate-20, Centella Asiatica Extract, Triethanolamine, Potassium Sorbate, Sodium Benzoate.
If you have combined different pre-order items with different expected shipping dates in a SINGLE order, they will arrive together as per the LATER date.
- We ship worldwide (except for Scandanavia, UAE, South Africa, South America)
Shipping times (estimates only):
*Please allow an additional 7 days during the launch week of a new product line*
- UK orders may take 3-5 business days (estimate) to be delivered to you and we dispatch after 1 business day.
- International orders take 14-28 business days (estimate only) to be delivered via standard shipping (or 10-15 business days via the Express Courier option) and we dispatch after 2 business days.
- There can be extensive delays during the COVID-19 pandemic depending on the country of purchase.
- £3.95 within UK.
- £14.95 worldwide
- £20.00 international courier (compulsory for Canada, Australia, India)
- FREE SHIPPING for any order over GBP 150 in value (approx. USD 202)
Customs & Taxes:
International taxes might be applied depending on your country's taxes policy.
Customs duty is calculated as a percentage of the customs value of the goods:
The customs value is made up of the price paid for the good, the insurance cost, the shipping cost.
Customer is responsible for any local customs and import duty charges that may be applicable depending on the geographic area. Goods may be held in transit at the border if customs/duties are not paid.
INDIA-BASED CUSTOMERS: Full Shipping address must exactly match the address on your Personal/National ID. If not, Indian Customs will refuse or destroy the package.
AUSTRALIA-BASED CUSTOMERS: Couriers will not accept parcel lockers / PO Boxes as a Shipping Address.
> RETURNS & REFUNDS
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return of an unused product. The item should be returned promptly after that time.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at: firstname.lastname@example.org
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You will be offered a replacement, partial refund or full refund depending on the nature of damage.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, less shipping fee paid. Please remember it can take some time for your bank or credit card company to process and post the refund too, and the amount you receive back may be different than what you paid if converting currencies from GBP (British Pounds).
The maximum refund in case of damages or non-delivery of item is the full value you have paid for the products including taxes and shipping. Further compensation cannot be offered for delays, errors, reactions or any other issue.