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> Please check the tracking code in the SHIPPING CONFIRMATION EMAIL sent when your item was dispatched. Remember to check your junk/spam folder for this email also, or any other email accounts you may have used instead.
You can click on the tracking link in the confirmation or copy/paste it into the tracking page.
>If you DID NOT RECEIVE a shipping confirmation yet, it may be that the standard processing time has not taken place yet (1-2 business days for UK orders, or 2-3 business days for International orders).
> If you RECEIVED the shipping confirmation email and placed an international order (we ship from the UK), please check the tracking link to see if the item is held up at customs in your country and/or if they are trying to contact you, to pay a customs tax for example.
> If neither of the above applies, please email email@example.com for help, quoting your order reference number. Please only submit your query once and ideally write from the email address used to make the purchase so we can serve you faster. Thank you
Sorry we do not ship directly to India due to high customs taxes imposed by the Indian Government as of 2021/22.
Please consider purchasing from our local partner: styledotty.com
FOR OTHER COUNTRIES, PLEASE CONTINUE READING:
If we do not ship directly to your country, you may wish to consider using a parcel forwarding company, who has an address in the UK and can forward the goods to you.
They typically charge per kilogram of weight and have the added benefit that you can buy from several online stores and have all your goods sent to you in one delivery, saving you on shipping fees.
Some countries (like India) restrict food imports, so please check also if you are placing an order for Dr V. Collagen Boost.
Below is a list of companies you could set up an account with, however we encourage you to do your own research for the best rates and shipping options:
You will need to setup an account with your chosen parcel forwarder above and then use the address they provide for you as your shipping address when making purchases on our website.
Please note that Skincare by Dr V can only guarantee delivery to your chosen shipping address in the UK, and is not responsible for delivery to the final destination, which remains with the mail forwarder.
Apologies we are unable to offer in-person consultations
but are pleased to offer written recommendations tailored to your needs by email.
To begin a consultation, please email firstname.lastname@example.org with a description your skin type, skin concerns and goals (photo is optional). We look forward to hearing from you :)
Here is our full list of pregnancy/breast-feeding safe products.
QUICK HINT: Antioxidant Serum, Trio Blemish PM Gel, Body Anti-Ageing Range and all Pigmentation Kits are not regarded as safe for pregnancy.
The answer isYES to all of the above, except Dr V Collagen Boost which is non-vegan (derived from fish).
DID YOU KNOW...The 'Common Product FAQs' and dropdown tabs under the Item Description on every product page contains useful info such as:
1. How to apply the product
2. How to layer the product with others, inc. 3rd party products
3. Who the product is suitable for
4. Ingredients & many other details
Also, you can find THOUSANDS of verified product & service reviews on this website. Simply scroll towards the bottom of each relevant product page to view Dr Vanita Rattan skincare user reviews in more detail.