- DIRECTIONS & RESTRICTIONS
- RESULTS & CLINICAL STUDY
- COMMON QUESTIONS (FAQS)
- SHIPPING & REFUNDS
Dr. V Facial Pigmentation Kit for hyperpigmentation on the face inc. melasma. For localised pigmentation from UV damage, laser procedures, post acne / eczema, post injury / trauma. Please read all directions, restrictions & warnings below before using. Approx. 3 months usage per kit.
1. HPC CLEAR Cream (30 ml)
- Alpha Arbutin (Tyrosinase Inhibitor)
- Octadecenedioic Acid (Tyrosinase Inhibitor)
- Retinaldehyde, (Tyrosinase Inhibitor & antioxidant)
- Retinyl Palmitate (Tyrosinase Inhibitor & antioxidant)
- Tetrahexyldecyl Ascorbate (Tyrosinase Inhibitor & antioxidant)
- Sodium Ascorbyl Phosphate (Tyrosinase Inhibitor & antioxidant)
- Kojic Acid Dipalmitate (Best form of Kojic acid for skin of colour- Tyrosinase Inhibitor)
- Uva Ursi Leaf Extract (Tyrosinase Inhibitor)
- Liquorice Root Extract (Tyrosinase Inhibitor)
- Salicylic Acid (anti inflammatory)
- Tocopheryl Acetate (antioxidant)
Full Ingredients: Aqua, Glycerin, Dimethicone, Tetrahexyldecyl Ascorbate, Kojic Acid Dipalmitate, Glyceryl Stearate , Cetearyl Alcohol, Butylene Glycol, Alpha Arbutin, Sodium Ascorbyl Phosphate, Octadecenedioic Acid, Steareth-21, Lactic Acid , Simmondsia Chinensis (Jojoba) Seed Oil, Arctostaphylos Uva Ursi Leaf Extract, Glycyrrhiza Glabra (Liquorice) Root Extract, Salicylic Acid, Tocopheryl Acetate, Acetyl Glucosamine, Retinal, Retinyl Palmitate, Butyrospermum Parkii (Shea) Butter, Ceteareth-12, Ceteareth-20, Ceteth-10 Phosphate, Dicetyl Phosphate, Cetyl Palmitate, Phospholipids , Tetrasodium Glutamate Diacetate, Polysorbate 20, C13-14 Isoparaffin, Polyacrylate Crosspolymer-6, Laureth-7, Phenoxyethanol, Retinol, Polyacrylamide, Trisodium NTA, Methylparaben, Propylparaben, BHT, BHA, Triethanolamine.
2. VITA A.C.E Cream (15 ml)
Full Ingredients: Aqua, Cetearyl Alcohol, Caprylic/Capric Triglyceride, Simmondsia Chinensis (Jojoba) Seed Oil, Glycerin, Glyceryl Stearate , Paraffinum Liquidum, Petrolatum, Ceteareth-12, Ceteareth-20, Retinyl Palmitate, Tocopheryl Acetate, Lecithin, Cetyl Palmitate, Tetrasodium Glutamate Diacetate, Trisodium NTA, Methylparaben, Propylparaben.
NO FRAGRANCE, NO DENATURED ALCOHOL, NO ESSENTIAL OILS, NO IRRITANTS
STORAGE: STORE IN A COOL, DRY PLACE (ROOM TEMP. OR BELOW). DO NOT REFRIGERATE OR PLACE IN SUNLIGHT.
2 hours before bed, gently massage a thin layer of HPC Clear™ on to the pigmentation for 2 nights, followed by moisturiser after a few minutes if needed. On the 3rd night, apply VITA A.C.E™. Then repeat the 3 day cycle.
You may experience mild tingling, peeling, redness upon application.
Please apply a simple SPF50 suncream throughout the day as UV rays will re-trigger hyperpigmentation. Keep the skin well hydrated at all times with a simple thick, non-fragranced moisturiser. Not to be used in conjunction with other treatment products, anti-ageing creams, toners, vitamin A&C creams, exfoliating scrubs etc on the same area of skin (you may apply these products on other non-target areas).
We also recommend anti melasma sunglasses: Dr. V Sunglasses Shop
If you experience mild skin sensitivity/irritation: please wash off the product immediately with cold water. Please stop for 3-5 days and try again with a smaller quantity of product. If symptoms persist or worsen, discontinue treatment.
WARNING - Not to be used if you: are pregnant, are allergic to any of the ingredients or their derivatives (inc. aspirin), have any active skin conditions on the area (e.g. eczema, acne); have very sensitive or very dry skin; have had any professional skin treatments on the area within 3 months. Not to be used during daylight hours.
Only use on normal skin, not if irritated or injured. If using tretinoin/Roaccutane, avoid usage of Dr V Facial Pigmentation Kit until 3-6 months after completion.
Discontinue and seek medical advice from your GP in the rare event of a skin reaction.
Results: vary from person to person and are not guaranteed. If hyperpigmentation has been present for many years, you are likely to require tyrosinase inhibitors for at least 6 cell cycles (6+ months). 1 kit lasts approx. 3 months, so 2 kits are recommended. Results depend on the resistance to treatment of your melanocytes.
An Independent clinical study of 44 candidates showed 70% saw a significant reduction in hyperpigmentation after 12 weeks (click here to download).
Side Effects: (rare) may include but not limited to mild & temporary: dry skin, irritation, spots, swelling, redness or darkening. Localised skin reactions are a rare but potential side-effect of this kit. Reduce dosage or discontinue if symptoms are persistent or severe. In the event of a severe skin reaction, seek urgent medical assistance from your doctor.
1. I have sensitive skin, is the kit suitable for me?
The kit is designed with sensitive skin in mind, using the ingredients least likely to cause irritation overall, so it is suitable for most people with mild/moderate sensitive skin. However, if you have VERY sensitive skin i.e. easily react to other treatment products in the past, it would be best to avoid this kit.
Please note, although rare, side effects may occur in any individual, with normal or sensitive skin. Therefore, you are advised to please patch test this product in a discreet area 2-3 times before using on the main target area.
2. I have pigmentation from previous Eczema, is the kit suitable for my skin?
It would be suitable for you to try the product, if there is NO ACTIVE eczema and the skin is otherwise healthy for at least 1 MONTH. You would need to discontinue other treatment products (if applicable) for 1 month before usage as well.
However, if you prone to RECURRING Eczema which is easily triggered by treatment products, it would not be advisable to try this kit. Also, if you have a DAMAGED skin barrier from a long history of eczema or other reasons, we would advise you to not use the kit either.
3. Will the kit block my pores and cause Acne?
The kit is non-comedogenic, meaning that it will not block pores on its own. However, in acne-prone individuals, already blocked pores can come to the surface quicker & at the same time, when you first start using the kit. This may cause pimples or ‘purging’ as we call it.
Furthermore, if you are on Acne medication and stop using this to use our kit, the Acne may recur as it is no longer being controlled.
4. I am taking Antibiotics for Acne or other conditions, can I use this kit?
Yes it is ok to use in conjunction (as long as it is not prohibited by your doctor / the manufacturer). However, avoid application directly on the Acne or broken skin. It may be preferrable to wait until the skin condition subsides for better results and lower risk of side effects.
5. What cosmetic products/treatments can be used at the same time as the kit?
Please note, the kit creams cannot be used with any other form of skin treatment, so please wait until 1 month after completion of those products before commencing the kit, or 3 months after a professional treatment such as a chemical peel / laser.
Prohibited products/treatments include facials, exfoliating washes, vitamin serum, essential oils, toners etc. In general, only a basic moisturiser, sunblock & cleanser can be used in conjunction. Please see the more detailed 'directions' tab also.
6. Why is there Retinol in this product, I thought Dr. V doesn't like it?
Please note, Dr. V recommends Retinol at less than 1% concentration, which is the amount in this kit.
It is also combined with many other ingredients, including 6 other anti-oxidants, which keep the formula stable in a jar.
7. Why are there Parabens in this product? Will you have a Paraben-free range?
We consider parabens the best form of preservative, which can cause the least amount of contact dermatitis, hence we do not plan to eliminate them from our formulations.
8. Why is there no Niacinamide in this kit, but is in your other kits? Can I add a different Niacinamide to my skincare routine with this kit?
Although Niacinamide is in all our other kits for pigmentation, it is not in this one as the product is already quite saturated with several other tyrosinase inhibitors.
Yes you can use a niacinamide-only product on top (sparingly), or a basic moisturiser with niacinamide (like CeraVe) would be a safer option in case you have sensitive skin.
9. Is hair waxing permitted?
We would not recommend waxing whilst using our kit, please use threading as the preferred method of hair removal if on the same area of skin as the treatment.
10. Is it normal for the product colour to change over time?
The whole product turning a slightly darker colour can happen after a few months of usage due to the plant extracts and high strength anti-oxidants used. This does not affect the safety or efficacy of the product.
11. I have recently started using the kit and noticed my skin getting darker, is this normal?
If you are following all usage guidelines & restrictions correctly, then yes it can be normal for pigmented skin to appear darker in the first few weeks of usage, before gradually fading after 10-12 weeks.
However, please do check you are only applying a very THIN layer of product, only on the pigmented areas (not surrounding skin), only applying at NIGHT - 2 hours before bed (not during daylight hours), applying SPF50 sunblock every 4-6 hours (1-2 hours in direct sunlight), applying moisturiser every 4-6 hours (if dry skin), and not using PROHIBITED products such as exfoliants and drying alcohol toners.
If you find you are doing any of the above incorrectly, please stop usage of the kit for 5-7 days, rectify the problem, and then restart the kit if the skin is otherwise normal.
12. Is it normal for the skin to sting, become slightly red, peel?
Stinging/redness is rare but normal if for a few minutes. However, please reduce the amount you are using just in case (to a ‘grain of rice’ amount per large dark patch). It may also sting more if the skin is dry, so please keep the skin well moisturised and/pr upgrade your moisturiser to an emollient cream such as Cetraben.
Skin peeling / flaking is normal due to the exfoliating properties of this kit. This is why we do not recommend using additional exfoliating scrubs, washes etc as well.
13. I'm finding this kit drying and/or irritating on the skin, what should I do?
If symptoms are mild, it may be due to too much product being applied on the skin or inadequate moisturisation or moisturiser.
Please discontinue the kit for 5-7 days and switch to a recommended moisturiser (e.g. Cetraben) or similar emollient cream and apply EVERY 4-6 hours.
Once the condition of the skin has improved / normalised, you can try using the kit again but please use less quantity than before per area and only target the dark pigmentation (not normal surrounding skin).
14. What should I do if I have a reaction? (rare)
Please discontinue usage, wash the product off with cold water and apply an occlusive such as Vaseline or moisturiser. Please contact email@example.com for advice if symptoms are mild/moderate, or contact your doctor if severe (all reaction types are very rare).
15. It has been 3 months and I have not seen any results yet?
We say it may take minimum 6 months of usage and timings/results vary by person. It could mean that you need to use the kit (or a new one) for a few more months in most of these cases. Please note, a small percentage of users may not respond to treatment.
If you have combined different pre-order items with different expected shipping dates in a SINGLE order, they will arrive together as per the LATER date.
- We ship worldwide (except for Scandanavia, UAE, South Africa, South America)
Shipping times (estimates only):
*Please allow an additional 7 days during the launch week of a new product line*
- UK orders may take 3-5 business days (estimate) to be delivered to you and we dispatch after 1 business day.
- International orders take 14-28 business days (estimate only) to be delivered via standard shipping (or 10-15 business days via the Express Courier option) and we dispatch after 2 business days.
- There can be extensive delays during the COVID-19 pandemic depending on the country of purchase.
- £3.95 within UK.
- £14.95 worldwide
- £20.00 international courier (compulsory for Canada, Australia, India)
- FREE SHIPPING for any order over GBP 150 in value (approx. USD 202)
Customs & Taxes:
International taxes might be applied depending on your country's taxes policy.
Customs duty is calculated as a percentage of the customs value of the goods:
The customs value is made up of the price paid for the good, the insurance cost, the shipping cost.
Customer is responsible for any local customs and import duty charges that may be applicable depending on the geographic area. Goods may be held in transit at the border if customs/duties are not paid.
INDIA-BASED CUSTOMERS: Full Shipping address must exactly match the address on your Personal/National ID. If not, Indian Customs will refuse or destroy the package.
AUSTRALIA-BASED CUSTOMERS: Couriers will not accept parcel lockers / PO Boxes as a Shipping Address.
> RETURNS & REFUNDS
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return of an unused product. The item should be returned promptly after that time.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at: firstname.lastname@example.org
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You will be offered a replacement, partial refund or full refund depending on the nature of damage.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, less shipping fee paid. Please remember it can take some time for your bank or credit card company to process and post the refund too, and the amount you receive back may be different than what you paid if converting currencies from GBP (British Pounds).
The maximum refund in case of damages or non-delivery of item is the full value you have paid for the products including taxes and shipping. Further compensation cannot be offered for delays, errors, reactions or any other issue.
I am loving the product. My skin has evened out and softer. However my hyperpigmentation is severe so I'm not expecting to see results in 4 to 6 weeks. I will continue to use the product and will give another review in 6 weeks.
I am still awaiting arrival of my package. Please help me locating it.
Facial pigmentation.it worked for me in few days. I started seeing a smoother skin but since it’s v powerful I apply moist then drV cream and again moisturiser as it will not sensitize skin nor the skin becomes red.I bought vv kids cream that really works as my daughter face looks brighter.
This is my 2nd kit. I see lot of improvement. I am being using for 10 months.
I am very happy with this product I have had very harsh pigmentation on my chin area since 2000. I have used this since 16th Nov 2021 I have seen about 50% improvement! The only downfall is the size of the product being too small I used two tubes in the last few months with it being a big area that's affected.
Cannot see any result just yet, I am happy to try it for 3 months and then I would be able to give a genuine feedback
Don't see any difference yet. Will update later.