FREQUNTLY ASKED QUESTIONS

Shipping

> Please check the tracking code in the shipping confirmation email sent when your item was dispatched.

>Remember to check your junk/spam folder for this email also, or any other email accounts you may have used instead. 

>If you did not receive a shipping confirmation yet, it may be you placed the order in a LAUNCH week of a new product, where it is advised that it may take an extra 7 working days to post your item. Please note that weekends and bank holidays are not working days for us.

> If you received the shipping confirmation email and placed an international order (we ship from the UK), please check the tracking link to see if the item is held up at customs in your country and/or if they are trying to contact you, to pay a customs tax for example.

> If none of the above applies, please email sales@skincarebydrv.com for help, quoting your order reference number. Please only submit your query once and ideally write from the email address used to make the purchase. Thank you

>UK orders take 3-5 business days to be delivered to you and we dispatch after 1
business day.

>International orders take 14-28 business days to be delivered via standard shipping (or 5-10 business days via the Express Courier option) and we dispatch
after 2 business days.

> Please allow an extra 7 working days for deliveries during the 'Launch Week' of
a new product. A Lauch Week is approx. 10 days after the a product is made available for sale or restocked.

SHIPPING FEE:

From £3.95 within UK. From £14.95 worldwide standard.

Free local & international shipping for order subtotals GBP £150 and above (or approx. USD $200-20, subject to exchange rate variation).

CUSTOMS & TAXES

International taxes might be applied depending on your country's taxes policy. These are charged separately by the courier, who collects on behalf of your goverment. These are not included in our shipping fee as it is not paid to us.

Customs duty is calculated as a percentage of the total value of the order. The percentage or rate varies depending on the type of goods. You can use this Import calculator tool to estimate the duty.

Usually no customs are applicable on average order sizes to the USA, but are usually paid in all other countries.

As an approx. guide, you can see a list of popular destinations below for combined customs duty and/or VAT.

AUSTRALIA: 10%

CANADA: 12%

EU: 20%

UAE: 10%

USA: zero

For example an order value of £200 will cost £220 overall including Customs/VAT to a buyer in Australia at a rate of 10%.

* RATES MAY CHANGE AFTER TIME OF WRITING (JAN 2022), PLEASE CHECK YOUR LOCAL GOVERNMENT WEBSITE FOR THE LATEST FIGURES. *

If we do not ship directly to your country (India or South Africa for example), you may wish to consider using a parcel forwarding company, who has an address in the UK and can forward the goods to you.

They typically charge per kilogram of weight and have the added benefit that you can buy from several online stores and have all your goods sent to you in one delivery, saving you on shipping fees.

Some countries (like India) restrict food imports, so please check also if you are placing an order for Dr V. Collagen Boost.

Below is a list of companies you could set up an account with, however we encourage you to do your own research for the best rates and shipping options:

Forward2me (Global)

Shop&Ship (Global)

Postbox Courier (for South Africa)

DHL EasyShop (for Middle East)

You will need to setup an account with your chosen parcel forwarder above and then use the UK address they provide for you as your shipping address when making purchases on our website.

Please note that Skincare by Dr V can only guarantee delivery to your chosen shipping address in the UK, and is not responsible for delivery to the final destination, which remains with the mail forwarder.

SINCE 1/1/21 we no longer ship to Scandanavia (EXCEPT DENMARK & FINLAND) due to Brexit changes.

SINCE 24/3/22 we no longer ship to INDIA as customs bills have been unexpectedly high compared to historic levels.

However, the local websites below stock a limited range of our products:

INDIA: Styledotty.com

NIGERIA: Teeka4.com

Returns

Your 100% satisfaction is important for us. We have a 30 day return policy, which means you have 30 days after receiving your item to request a return. The item should be returned promptly after that time. 

To be eligible for a return, your item must be in the same condition that you
received it, UNUSED and in its original packaging.

You’ll need to provide the original proof of purchase / Skincare by Dr V order reference number.

To start a return, please contact us for instructions at: sales@skincarebydrv.com

Please retain proof of postage of the item back to us. Upon receipt of the item, refunds will normally be processed within 14 working days, less shipping fees* and will ALWAYS be sent to the same payment card or method used to pay for the original transaction. If a card has been subsequently cancelled, you will need to inform us BEFORE we process the refund.

*If the return is due to product damage in-transit or due to adminisitrative error by Skincare by Dr V, we will replace the item for you at no extra cost, OR the shipping fee will be refunded as well should you prefer a full refund instead.

PRODUCTS

Skincare by Dr.V products are only available online at this website. 

They are not available in stores or 3rd party websites (except for the sites below who stock a limited range of our products):

INDIA: Styledotty.com

NIGERIA: Teeka4.com

Minimum 3 months. Most will require the FULL 6 MONTHS or longer.

Our treatments slows down the rate of melanin production to give you long term results. It is not a quick fix which would be temporary.

Pigmentation shouldn’t return as you block the trigger, usually UV light, which can be blocked by SPF50 suncreams, large hats, large sunglasses, seeking shade where possible. In cases where it is due to underlying health or hormonal conditions, this may vary.

It is important to note that results vary from person to person and are not guaranteed.

The answer is YES to all of the above, except Dr V Collagen Boost (est. late Feb 2022) which is non-vegan (derived from fish). It is also made in a facility which handles shelfish & gluten in the products of other brands. Cross contamination is extremely unlikely but feasible.

YES, our products are suitable for people with lighter skin tones & caucasian skin too.

Skincare by Dr. V specialises in darker skin as conventional skincare / treatment options are more likely to worsen skin concerns for darker skin tones, than they are for caucasian skin.

In other words, Dr. V products' efficacy will be the same for dark and light skin alike, but side-effect risks will be reduced for dark skin to bring it closer to caucasian skin side-effect levels (which are lower by default).