Please visit the Track My Order page, where you can find shipping status updates quickly.

YOU WILL NEED EITHER:

A) Your Order Reference (e.g. #12345) & your email address

B) Your Tracking Code, which can be found in your shipping confirmation email.

Remember to check your junk mail folder for this email also, or any other email accounts you may have used. 

----------------

IF YOU HAVE NOT YET RECEIVED A SHIPPING CONFIRMATION, IT COULD BE DUE TO:

A) because we have not sent the item yet as we wait 1 working day for domestic UK orders, or 2 working days for international orders, in case customers wish to amend order details. So if you place an order on a Thursday, it may not be sent until Monday as Sat/Sun are non-working days.

B) you placed the order in a launch week of a new product or restock of an existing product, where it is advised that it may take an extra 5-7 working days to post your item as we may be exceptionally busy.

IF YOU HAVE RECEIVED A SHIPPING CONFIRMATION & THE EST. DELIVERY TIME HAS PASSED, PLEASE CHECK THE TRACKING:

> A delivery attempt may have been made while you were out, and a note left behind.

> The item has already been delivered to your mailbox, 'safe place', or neighbour.

> International orders: please check if the item is held up at customs in your country and/or if they are trying to contact you, to pay customs duty.

> If none of the above applies, please email sales@skincarebydrv.com for help, quoting your order reference number.

> UK orders take 3-5 business days to be delivered to you and we dispatch after 1
business day.

> International orders take 10-25 days to be delivered via standard shipping (or 5-10 business days via the Express Courier option) and we dispatch after 2 business days.

> Selected Average Shipping Times (standard / express): USA/Canada (10 days / 5 days), France/Germany (10d / 5d), Australia/NZ (20d / 10d).

> Please allow an extra 7 working days for deliveries during the 'Launch Week' of
a new product. A Lauch Week is approx. 10 days after the a product is made available for sale or restocked.

For the latest shipping rates & info, please read our Shipping Policy

If we do not ship directly to your country (India for example), you may wish to consider using a parcel forwarding company, who has an address in the UK and can forward the goods to you (apart from to Spain).

They typically charge per kilogram of weight and have the added benefit that you can buy from several online stores and have all your goods sent to you in one delivery, saving you on shipping fees.

Some countries (like India) restrict food imports, so please check also if you are placing an order for Dr V. Collagen Boost.

Below is a list of companies you could set up an account with, however we encourage you to do your own research for the best rates and shipping options:

Forward2me (Global)

Shop&Ship (Global)

Postbox Courier (for South Africa)

DHL EasyShop (for Middle East)

You will need to setup an account with your chosen parcel forwarder above and then use the UK address they provide for you as your shipping address when making purchases on our website.

Please note that Skincare by Dr V can only guarantee delivery to your chosen shipping address in the UK, and is not responsible for delivery to the final destination, which remains with the mail forwarder.

- Since Jan. 2023 we no longer ship to SPAIN

- Since March 2022 we no longer ship to INDIA as customs bills have been unexpectedly high compared to historic levels.

However, the local websites below stock some or all of our products ranges: Authorised resellers

To start the Dr. V Video Consultation, please click here and the quiz will pop-up in the bottom corner.

We are unable to offer in-person consultations but are pleased to offer written recommendations tailored to your needs by email.

To begin a consultation, please email sales@skincarebydrv.com with a description your skin type, skin concerns and goals (photo is optional). We look forward to hearing from you :)

Click here and the Skin Quiz will launch in the bottom left corner.

Scroll down the same page for optimal product routines for your skin type & concern combination.

Here is our full list of pregnancy/breast-feeding safe products.

QUICK HINT: Antioxidant Serum, Trio Blemish PM Gel, Body Anti-Ageing Range and all Pigmentation Kits are not regarded as safe for pregnancy.

Most people of Asian, African and Mediterranean descent would be considered to have S.O.C for the purpose of making skincare choices.

This is because S.O.C is more likely to become hyperpigmented and drier over time due to shared dermatological characteristics read article.

This INCLUDES people of Chinese & East Asian descent, Near/Middle East Asian descent, and many people of Greek, Spanish or Italian origin (esp. in the south).

The S.O.C definition includes people of mixed genetic origins also.

Remember, it is not about your current location or shade of skin colour, it is about where your ancestors are from which determines how your skin BEHAVES in relation to the external environment and ageing.

If your skin tans rather than burns in the sun, you are likely to have skin of colour.

YES, our products are suitable for individuals with Caucasian and lighter skin tones.

However, Skincare by Dr. V specialises in darker skin, as conventional skincare is more likely to exacerbate concerns for those with deeper skin tones due to increased sensitivity and other factors. See why here.

As a result, Skincare by Dr. V products are specifically formulated for sensitive skin, making them suitable for all skin types, including non-sensitive and Caucasian skin.

Yes of course!

All of them apart from the Bikini Pigmentation Kit.

The answer is YES to all of the above, except:

> Dr V Collagen Boost marine collagen versions - non-vegetarian (from fish).

> Dr V Concealers - non-vegetarian (contains beeswax).

> Dr V Hair Shampoo and Conditioner - contains wheat protein (source of gluten).

We publish the results of the controlled consumer trials, which are available to download as a PDF from each product’s webpage. You will find a summary slide of the proven results in most product pages also.

If the product is part of a range, like the Daily Range or TRIO Blemish Range, the study was conducted on using the whole range together, and is downloadable from the webpage of the complete range (like the links above).

Before the consumer trial takes place, our products are challenge tested (by an independent laboratory) for a variety of metrics including: microbiology, stability, pH, packaging compatibility, general safety and compliance with UK/EU regulations.

Minimum 3 months. Most will require the FULL 6 MONTHS or longer.

Our treatments slows down the rate of melanin production to give you long term results. It is not a quick fix which would be temporary.

Pigmentation shouldn’t return as you block the trigger, usually UV light, which can be blocked by SPF50 suncreams, large hats, large sunglasses, seeking shade where possible. In cases where it is due to underlying health or hormonal conditions, this may vary.

It is important to note that results vary from person to person and are not guaranteed.

In short, we have a 30-day unused goods return policy, which means you have 30 days after receiving your item to request a return.

Please find terms, instructions and our full refund policy here.

Localised skin reactions are a rare but potential side-effect of any cosmetic product/treatment and are usually quite minor. Less than 1% of products sold lead to cases of minor side-effects. Less than 0.1% are significant.

If you do experience any discomfort, pain, or other symptoms, please WASH OFF the product immediately with cold water and do not reapply. In the rare event of a severe skin reaction, seek urgent medical assistance from your doctor.

Please DO NOT send used products back to us for a refund. Upon completion of a brief email investigation, we are likely to refund you directly if: 1. the skin reaction is severe, 2. it warrants discontinuation of product, and 3. is appropriately verified by your photos / written responses.

Check instructions, reduce dosage if symptoms are mild, OR discontinue if symptoms are persistent or severe.

Some symptoms, such as mild spots or tingling, can be normal and do not warrant discontinuation of product. This will be assessed by us when you email.

Please also see the detailed directions & restrictions on the individual product webpage.

We kindly ask that individuals with a history of skin reactions to cosmetic products (1+ instances) or known allergies to our ingredients to please NOT PURCHASE products from this website. Please email us if in doubt.

Join the Dr. V Rewards Program today and start earning points every time you shop*, refer friends & family**, mention us on socials, and on every birthday!

Points can be converted into coupons and easily redeemed at the checkout.

* Points: 1. are added to your rewards balance when order is shipped; 2. are based on product value (excluding taxes and shipping value); 3. expire ONE year after date of being earned.

** Friends & family must be first-time customers & make a qualifying purchase (above £30) for you to both earn rewards.

Yes, a customer account is required to access the loyalty reward points and benefit from other offers in the program.

However, points will automatically start to accrue on purchases made on/after the program launch date (3rd October 2023), whether you were signed up to a customer account or not.

Once you sign-up to an account, it will automatically be linked to your previous order history from the same email address.

Your customer account can be accessed via the 'person' symbol on the top right corner of the website.

Friends & family who you refer must be first-time customers, not an existing customer or a new email address of an existing customer.

Also the person you are trying to refer must not be on the same IP address location you are sending the referral link from or a member of the same household.

If you did not get your referral points, please email sales@skincarebydrv.com with details of your friend's transaction as we may need to manually complete the process in some cases depending on how your friend used your referral link.

Coupons from the Dr V Rewards Program can be combined with other program discounts but cannot be combined with other types of product reorder discounts.

However, automatic discounts such as ‘free shipping’ and ‘full range bundles’ can still be combined with discount codes.

Please choose the 'Subscribe & Save' option with the product(s) you wish to receive on a recurring basis and click 'Add to Cart'. Once you have finished adding all the products you wish to the cart, complete the checkout & payment.

Your order will be processed as normal and when it comes to the next order in the sequence, the system will charge your last used payment card and create a new order.

Log in to your customer account to amend, or cancel your subscription at any time.

We gladly accept all the following payment methods:

Visa
Mastercard
Amex
Diners Club
Discover
Maestro
UnionPay (Japan)
iDeal (Netherlands)
Bancontact (Belgium)

PLUS the following express checkouts:

Apple Pay
Google Pay
Shop Pay
Paypal

...and you can pay in instalments via:
Klarna
Paypal

You can pay in instalments if you choose the Paypal payment method at checkout (account required).

We no longer offer Klarna instalment plans as of 28/03/2025; we apologise for any inconvenience.

Skincare by Dr.V products are only available online at this website; we are not in any retail stores at present.

They are also available in India, Nigeria, South Africa, Sri Lanka, Trinidad & Tobago at the following list of Authorised Resellers

1. Please sign up to our free e-book mailing list at the footer of our website for a new customer / introductory discount. It will be emailed to you shortly after joining, so remember to also check your junk mail folder.

2. We offer Free Shipping when you place an order of qualifying value. See Shipping Policy for more information.

3. Repeat-order and other discounts may be available from time to time via the opt-in mailing lists, so please sign up when prompted.

4. Discounts are available once you accrue enough points in the Dr. V Rewards Program. Points can be converted into coupons and redeemed at checkout.

Please sign up just above the FOOTER of this page & every webpage on this site. You will be emailed the ebook as a PDF file once you enter a valid address.

Review invitation emails are typically sent 2–4 weeks after purchase, depending on the item. Please remember to check your junk or spam folder as well. For accurate feedback, we recommend using the product daily for at least 2 months before reviewing full product ranges and 6 months for hyperpigmentation kits.