Please check the tracking code in the shipping confirmation email sent when your item was dispatched. Remember to check your junk/spam folder for this email also, or any other email accounts you may have used instead.
If you did not receive a shipping confirmation yet, it may be you placed the order in a LAUNCH week of a new product, where it is advised that it may take an extra 7 working days to post your item. Please note that weekends and bank holidays are not working days for us.
If you received the shipping confirmation email and placed an international order (we ship from the UK), please check the tracking link to see if the item is held up at customs in your country and/or if they are trying to contact you, to pay a customs tax for example.
If neither of the above applies, please email firstname.lastname@example.org for help, quoting your order reference number. Please only submit your query once and ideally write from the email address used to make the purchase. Thank you
We ship worldwide (except for Scandanavia, South Africa, Middle East and other selected countries). If your country is not available from the shipping options in the shopping cart, please note that we cannot ship there, apologies.
Shipping times (estimates only):
UK orders take 3-5 business days to be delivered to you and we dispatch after 1 business day.
International orders take 14-28 business days to be delivered via standard shipping (or 5-10 business days via the Express Courier option) and we dispatch after 2 business days.
Please allow an extra 7 working days for deliveries during the 'Launch Week' of a new product. A Lauch Week is approx. 10 days after the a product is made available for sale or restocked.
There can also be extensive delays during the COVID-19 pandemic depending on the country of purchase.
£3.95 within UK.
£20.00 international courier
Customs & Taxes:
International taxes might be applied depending on your country's taxes policy.
Customs duty is calculated as a percentage of the customs value of the goods:
The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA
The customs value is made up of the price paid for the good, the insurance cos, the shipping cost.
Customer is responsible for any local customs and import duty charges that may be applicable depending on the geographic area. Goods may be held in transit at the border if customs/duties are not paid.
Please check all the 5 dropdown tabs underneath each item in the Products section, and don't forget the Common Questions / FAQs tab which is very likely to contain the answer to your question if not found in the Description or Directions tabs.
'Skincare by Dr.V' products are only available online at this website. They are not available in our clinics, or 3rd party stores anywhere else in the world. No consultation is required.
Simply add items to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods.
Our support team is always happy to guide you at any step!
Your 100% satisfaction is important for us. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. The item should be returned promptly after that time. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You will be offered a replacement, partial refund or full refund depending on the nature of damage.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, less shipping fee paid. Please remember it can take some time for your bank or credit card company to process and post the refund too, and the amount you receive back may be different than what you paid if converting currencies from GBP (British Pounds).
The maximum refund in case of damages or non-delivery of item is the full value you have paid for the products including taxes and shipping. Further compensation cannot be offered for delays, errors, reactions or any other issue.